Versa clock face not timing out

[ElleGil24]

My Versa must have updated today. I noticed it just as I was about to work out. It vibrated and the clock face changed, so I had to go in and pick my usual clock face again. After that I noticed my battery life declining rapidly. I took it off tonight and set it on my desk and noticed that the clock face wasn’t timing out like normal, which must be causing the battery drainage. The clock is always on. I have set to “lift to wake” but it still won’t time out and go to sleep. 

It had been working fine prior.

Anyone else with this issue?

[JuanJoFitbit]

@ElleGil24 thank you for participating in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the clock face won't time out.

If you haven't done so, please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit and see if the display times out as it used to. Please monitor your Versa's battery after this and see if the battery lasts longer.

As a side note, I'd like to share this help article, which contains some tips in order to improve the battery life of your Versa.

Keep me posted on the outcome! 

[ElleGil24]

Hello,

Thank you for your reply and suggestions.

I’ve tried restarting my device a few separate times in the last couple of days. I’ve also looked at the battery life suggestions you attached. There has not been an improvement in my watch’s battery life. I have all unnecessary settings turned off (such as heart rate) and all unnecessary apps taken off. I’ve tried different outlets in my home to charge and to no avail.

I have had to set the screen wake to manual and make sure the clock face is always off as to not drain any battery so that it will last me until I can charge it again.

Is there anything else I can try?

Hello,

I'm still having this issue. The battery is still draining and I'm having to charge it half way through the day. I've followed the tips you've suggested in your reply and no luck. 

Is there anything else I can do?

Moderator edit: merged reply

[JuanJoFitbit]

@ElleGil24 I'm sorry for the late response. However, since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions!