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Versa completely stopped working

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‎06-05-2019 20:30

‎06-05-2019 20:30

My Versa started off with an issue with the HR sensor.  After several factory resets and restarts and reset to a Fitbit clock from a 3rd party clock face, it finally started working but then was showing my HR too high - my stats had me burning over 5,000 calories a day.  The alarm app started opening on its own and my left button stopped working so that I could not back out of it.  This has continued for several days and today it started cycling on and off on its own repetitively.  I tried a manual restart and charging.  No luck.  This is my second versa in less than a year.  Is there a solution?  Is this an OS issue? Please help.

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‎06-05-2019 23:01

‎06-05-2019 23:01

Hi @NHolmes I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-06-2019 06:40

In response to NellyG

‎06-06-2019 06:40

Than you, @NellyG !  

As an update, I let it cycle on and off all night until the battery drained.  I placed it back on the charger this morning and it is continuing to cycle on and off.  I am unable to access anything on it.

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‎06-06-2019 06:58 - edited ‎10-19-2023 16:22

In response to NHolmes

‎06-06-2019 06:58 - edited ‎10-19-2023 16:22

Hello there @NHolmes, it's nice to see you around here! Thanks for taking the time to troubleshoot the issues you've been having with your Versa. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Thanks for your help @NellyG!

Let me know if there's anything else I may do to assist you with.

Maria | Community Moderator, Fitbit


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