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Versa corrupted display

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‎02-29-2020 07:53 - last edited on ‎03-01-2020 16:33 by Fitbit Moderator

‎02-29-2020 07:53 - last edited on ‎03-01-2020 16:33 by Fitbit Moderator

My versa screen has been going white anytime I press any button on it. The white part covers the whole screen. It is black in idle mode, but anytime my wrist moves, the screen goes flashing white. I have tired to factory reset it a couple times and it does not seem to help. I also made sure my Versa is fully charged. Any help with this will be appreciated!

 

Moderator edit: Subject for clarity 

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‎03-01-2020 16:33 - last edited on ‎07-31-2025 10:11 by Fitbit Moderator

‎03-01-2020 16:33 - last edited on ‎07-31-2025 10:11 by Fitbit Moderator

Hi @Esingh, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting this matter before posting are appreciated. If you haven't already done so, I suggest you to restart your device and change its clock face.

Keep me posted and let me know if you have any additional questions.

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