02-29-2020 20:39 - last edited on 03-01-2020 10:24 by LiliyaFitbit
02-29-2020 20:39 - last edited on 03-01-2020 10:24 by LiliyaFitbit
Mt versa battery died round about last night, and even showed the 0% battery sign. I put the Versa on charge for 9 hours, overnight.
This morning there is no sign of life, not even the 0% symbol.
I have tried pressing the 3 buttons down for 10 seconds and even holding it down for 3 minutes. Still no sign of life.
Is there any other way of "awakening" my Versa, as so far the listed and approved troubleshooting methods are not working.
Thank you
Moderator edit: label
03-01-2020 10:20 - edited 03-01-2020 10:24
03-01-2020 10:20 - edited 03-01-2020 10:24
Welcome to the Fitbit Community, @Pre.N.
I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa not turning on. Thank you for your efforts to resolve this. I recommend following our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
03-01-2020 10:35 - last edited on 03-01-2020 16:26 by LiliyaFitbit
03-01-2020 10:35 - last edited on 03-01-2020 16:26 by LiliyaFitbit
None of these pertain or work for me.
Update:
I performed a factory reset on my Fitbit versa and now it's completely dead. It doesn't start. I have tried pushing left button and bottom buttons at the same time. I have tried pushing all three buttons at the same time. Nothing works. There's no lights. There is nothing.
Moderator edit: merged replies
03-01-2020 16:36
03-01-2020 16:36
Welcome back to the Fitbit Community, @MeanJellybean.
Thank you for joining the thread and sharing the steps you tried in order to resolve the issue with your watch. I appreciate your time and efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.