help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa counting extra steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2018 11:52

‎04-23-2018 11:52

 I work at an office so I sit the majority of the time. Most of the time when I leave work I'm barely at 1000 steps,my versa is telling me that I've done over 2500. That is way off! Does anyone know if there is a setting I can change so it's not counting any movement as a step?

Best Answer
0 Votes
1 REPLY 1

‎04-23-2018 12:37

‎04-23-2018 12:37

If you move your wrist an awful lot, it counts that as a step, sadly, wrist based monitors are not the most accurate when it comes to steps. You can’t turn that sensitivity off.

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
Best Answer
0 Votes