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Versa cracked screen experience

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‎08-19-2018 08:18 - last edited on ‎08-20-2018 07:13 by Fitbit Moderator

‎08-19-2018 08:18 - last edited on ‎08-20-2018 07:13 by Fitbit Moderator

I have a new Fitbit versa...  I have no idea HOW it happened but the screen is cracked.  I even had a screen protector on it.  No drops or accidents etc.  I contacted Fitbit for a screen replacement, that’s not something they do.  They said it is a known issue with versa and to exchange it where I bought it because it’s a defect.  The retailer said its a known issue with the versa and that they have stopped exchanging and returning them because they are losing money.  I called Fitbit back and told them that and they apologized for that but said they can’t do anything about it and said they don’t warranty the screen even though they KNOW it’s a defect!  They said just go buy another one.  I’m done with Fitbit. Done.  

 

 

Moderator edit: Clarified subject

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7 REPLIES 7

‎08-20-2018 07:12

‎08-20-2018 07:12

Welcome to the Forums @SunsetRunner.

 

Thanks for taking the time to share your thoughts and experience with us.

 

I will be moving this thread to the Versa board as I think it is better suited for it. 

 

Please know that we take all comments into consideration and we are always looking for ways to improve the overall Fitbit experience.

 

If there is anything I can help you with, please let me know.

Lanuza | Community Moderator

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‎08-20-2018 07:36

‎08-20-2018 07:36

Seriously? I'm beginning to wonder if I should regret buying my Versa. TONS of software issues and I havent even owned it a full 24 hours yet. This is not good to hear...

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‎08-20-2018 08:04

In response to Al2Mrt

‎08-20-2018 08:04

I would return it now if it were me. It’s a waste of money.
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‎08-20-2018 08:37 - edited ‎08-20-2018 08:51

In response to Al2Mrt

‎08-20-2018 08:37 - edited ‎08-20-2018 08:51

Fit bit has never repaired any of it devices.

 

The inability to use over a dark tattoo is a known problem.

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‎08-20-2018 08:53

In response to GreginJaxFL

‎08-20-2018 08:53

@GreginJaxFL wrote:

Fit bit has never repaired any of it devices.

 

The inability to use over a dark tattoo is a known problem.

Never had that problem until the versa 

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‎08-20-2018 08:57

In response to SunsetRunner

‎08-20-2018 08:57

Really disheartening. I want to love this device but so far it's been nothing but problems. The elevation tracker is annoying. I drive a lot for work and it's told me I've climbed 21 floors so far today without touching a single step. Aside from waking up to see that I took over 500 steps in my sleep...

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‎08-20-2018 11:08

In response to Al2Mrt

‎08-20-2018 11:08

I’m sorry you’re having issues with yours.  I’m researching other trackers as we speak trying to find a good one with a good company and reputation. 

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