Versa crashed after factory reset

[831AJB]

My fitbit versa stopped syncing 19th Jan. Unpaired device on my p20 Huawei's phone, uninstalled and reinstalled fitbit app and did factory reset on the versa. Now can't turn versa back on, screen is totally black. Any ideas welcome. Thanks

[Marrrmaduke]

@831AJBTry putting it in a charging dock for a few hours, then rebooting versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes. If this does not help, try performing a 3-butron factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).