My Versa no longer registered a heart rate. All suggestions prompted a restart to no avail. Similar to posts in here, customer service apologized and suggested contacting Fitbit directly. I did. After some time, a factory reset was suggested. At their prompting I did. The watch will not turn back on. It’s a brick. Remember, the watch worked before regarding time, steps, calories, all the apps, etc. The heart rate had stopped monitoring.
The tech says an email will be sent with future remedies. In retrospect, obviously this was their cowardly way to get rid of you.
The email arrives and advises a 35% discount code is available for a new watch. That is the only remedy available.
1. If you have a Fitbit, take it back before it’s too late.
2. if you’re considering a Fitbit, don’t. If you want cheap, buy a legit cheapo watch/monitor. Otherwise buy an apple or something comparable.
3. Do not expect any assistance from their “customer support”
