05-08-2018 02:17 - edited 05-08-2018 02:22
05-08-2018 02:17 - edited 05-08-2018 02:22
Hello,
Anyone faced this issue yet?
I can't swipe anymore and it doesn't count steps nor stairs anymore. It has not had any shock, it is 3-weeks old and the glass in perfect state as you can see.
The warranty is activated, but I am worried to purchase a new one, to be honest. And so the purpose of my topic here is to know if I should dare buy it once again: is this a known issue or am I really completely unlucky on the model that I received?
Answered! Go to the Best Answer.
05-08-2018 03:26
05-08-2018 03:26
I haven't seen mention of this anywhere before.
I'd think it's worth trying again, as it's probably just bad luck.
05-08-2018 02:20
05-08-2018 02:20
Its in Warranty so they should replace it
Contact support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Wendy | CA | Moto G6 Android
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05-08-2018 02:24
05-08-2018 02:24
Hello Wendy,
I am sending it back for refund,
Before I buy it again (because I love it), I need to know if it will happen again, if it's a known issue,
Then I could wait for a revised version of this model
05-08-2018 03:26
05-08-2018 03:26
I haven't seen mention of this anywhere before.
I'd think it's worth trying again, as it's probably just bad luck.