help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa data not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2019 18:04

‎03-05-2019 18:04

Hello, 

i have a Versa and the data is not all flowing from the app to the watch. 

My food, water, sleep and exercise are not appearing on the Versa. 

I tried re-syncing everything with the apps, phone, watch, etc and it still doesn’t appear. I have an iPhone XS and everything is up to date. Any tips? 

Best Answer
0 Votes
3 REPLIES 3

‎03-06-2019 07:02

‎03-06-2019 07:02

Hi, read this article about Syncing Problems. Click the link and after that, click on "Trackers and Watches".

Best Answer
0 Votes

‎03-06-2019 08:38

‎03-06-2019 08:38

HI, 

Facing the same issue since 04-Mar-19 morning. versa not getting sync with the phone. I'm using an android phone(Moto Z-play)

Best Answer
0 Votes

‎03-06-2019 08:50

In response to chay_maso

‎03-06-2019 08:50

Hi, although your Moto Z-play is not yet in the list of Fitbit supported devices, this does not mean it wil not work with the Versa, but you can encounter issues with it. The Moto Z is in the list of supported devices, so I expect that the Z-play will also pretty soon supported. See also the link in my former message about syncing problems.  

Best Answer
0 Votes