Versa dead within one day of use

[upg]

@FitbitSupport
Got new versa model yesterday.charged fully and started using it.
it worked well for the day.
I put it on the wrist at night to check sleep.
In the morning I checked and found, its dead.
screen is dead.
tried to sync with the phone but of no use.
please help

[NellyG]

Try restarting it several times. If that doesn't revive it try a factory reset using the buttons. If that doesnt fix it you will need to return it to the shop you bought it from or contact FitbitnSupport (link in my signature ). Let us know what happens

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[upg]

Thanks.
Tried doing all the procedures but to no sucess.

Regards
Uday

[upg]

Hi NellyG

Fitbit arranged a new charger but with new charger also no sucess.

I followed the procedure recommended by you but unsucessful.

Regards

Uday