Versa dead

[Kcwest]

I did a factory reset and my Versa won't turn back on. I have tried holding the 3 buttons down for several minutes. And nothing.

[NellyG]

Try another factory reset using the buttons. You need to follow the instructuons exactly. 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Kcwest]

I tried the 3 button hold method and it didn't work. The Fitbit logo didn't come on. Nothing did. It's like the watch is dead. And it was fully charged when it quit. 

Thanks for the input. 

[SunsetRunner]

That procedure is very very tricky, Kc.  I had to do it 4 or 5 times the first time I tried it.

[Kcwest]

I have tried everything. I'm just very dicouraged. The watch has no life. The Fitbit logo won't come on, the screen is black. 

[SunsetRunner]

Contact Customer Support.