Versa died for the 3rd time

[DarlaO]

Hello!  This is my 3rd Versa and the thing just died on me while in a meeting.  I've tried changing the clock face, even though I had the fitbit style anyway... still nothing. Tried a hard shut down, multiple times. Still nothing.  It's dead.   Now what??? Has anyone else had issues with this? This is the 3rd time for me. My 3rd Versa....  I count on this thing so much!  Sort of obsessed with it! Help!  

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @DarlaO, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that your third Versa stopped working. I am sorry that you are going through this situation, I totally understand how you are feeling as you count on your watch and would like to continue using it. Thank you for your troubleshooting efforts, you can confirm the complete instructions in this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes, I'll be around.

[DarlaO]

Hello!! Thanks for your message! It’s actually not the battery! It had actually held a great charge! Was at 100% yesterday morning!!
It literally just shut off and is done! Just like my last two! I wonder what keeps happening??
Is it the sweat when working out? I use it this for everything! Love it so much! I want to keep using and loving it!!!

Sent from my iPhone

[Kezcam01]

Hi there I’m replying to this post as I’m hoping you can help, my versa (also my third) screen somehow popped up with the settings screen and I pushed buttons wily moly as I couldn’t seem to get it back to the home screen, it then did a little vibtate and the screen went black, I’ve tried restarting and when I press the buttons it does another little vibrate but the home screen won’t come on, the little green light on the back it still flashing green and when I hold the back and bottom button down the screen goes sort of blue for a second, do you know what I’ve done 😩

[Jenny78p]

Same thing happened to me. Still bluegrey screen on all the time. Nothing helps :'(

[LiliyaFitbit]

Hi @DarlaO, thank you for your reply. Welcome to the Fitbit Community, @Kezcam01 @Jenny78p. I am sorry for the delayed response.

@DarlaO I appreciate the additional details. I am glad to hear you like your device and understand your concern. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Kezcam01 thank you for joining the thread and sharing the details of the issue with your watch. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance. 

@Jenny78p I am sorry to hear you're experiencing the same issue. I appreciate your efforts and would like to confirm if you've tried to restart the watch and switch to a Fitbit clock face if you're using a third party clock face?

Please keep me posted, I'll be around. 

[Jeneraldelivery]

Oh my gosh I am having the same issue and just contacted support. Did you get an answer? My troubles started right after I installed the latest update. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jeneraldelivery. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts to resolve this and letting me know that you've contacted Support already. I recommend you to continue working with them, they will be glad to investigate the issue and help in the best possible manner. 

If you have any questions, feel free to let me know.

[Kidperson30]

My Versa keeps going from 50, 60, or 70% to zero without warning. It just crashes. The only way to bring it back is to plug it in. Then it only lasts a partial day. 

[LiliyaFitbit]

Welcome back to the Community, @Kidperson30. I am sorry for the delayed response. 

Thank you for joining the thread and sharing the details of the issue with your watch. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance.

Let me know if you have any questions.