01-09-2019
14:28
- last edited on
11-09-2021
17:28
by
DavideFitbit
01-09-2019
14:28
- last edited on
11-09-2021
17:28
by
DavideFitbit
I received a Fitbit Versa today for my birthday and I set it up everything was going great for about 1 hour then a few hours later I looked at it and it said last sync at 1.30 pm with was a few hour s ago I tried to sync it but kept saying unable to so I looked up on it and I was told to disconnect Bluetooth so done that and now the watch is saying "download Fitbit app" and won't go past that please help
Moderator edit: subject updated for clarity
01-09-2019 14:50
01-09-2019 14:50
Hi, your first sentence is logical cause you were probably out of the BT's range. When you're in reach again, it depends on your Fitbit app settings if it syncs automatically again or not. But the message to turn on your BT is, besides that is totally nonense, should be something like: "BT issues, do you want to disconnect form BT and reconnect" or the like. The way Fitbit connects with your Versa is via BT. So enable BT again. Go within the Fitbit app to the page that also shows the Clock Faces, Apps tiles, etc. Directly underneath that you will find the possibility to "Sync", which also tells when this happened for the last time. If that is a while ago, press the sync icon and see whether it syncs with your Versa. Directly under "Sync" you'll see the option "Continuous syncing" and enable that. This should lead to resyncing of the Fitbit app with your Versa when you have been out of BT range for a while.
01-09-2019 14:58
01-09-2019 14:58
01-09-2019 15:08
01-09-2019 15:08
It won't let me connect on the app so can't do anything and I have tried disconnecting Bluetooth and going back on to Bluetooth but still nothing
01-09-2019 15:09
01-09-2019 15:09
Hi, close your Fitbit app on the phone, disable BT and restart your phone. Wait a minute or so and enable BT again and restart Fitbit. Maybe this helps.