Versa display corrupted

[Argosyhead]

I've had my Versa for 2 or 3 weeks now and it was fine until a couple of days ago when suddenly it wouldn't sync. I went through all the troubleshooting steps and thought all was good again. Yesterday I noticed that where the display should have been white, it had black dots come up. They move when you scroll so it's just struggling with white. It's gotten progressively worse and now it has black, green and purple where the text and numbers should be white which is really frustrating me. I've reset a few times to no avail. Anyone had the same issue and resolved it?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Argosyhead.

Thanks for troubleshooting this by yourself. Could you please confirm these are the steps you did in order to restart your watch:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, I suggest changing your clock face and let me know if this is happening with one clock face or multiple.

Hope to hear from you soon. 

[Argosyhead]

Thanks Alejandra. I ended up messaging the facebook page. I have tried all of the above. Changing the clock face fixed that screen but not the rest. I tried another reset after that as you described. The fitbit logo flashed up and then nothing. I've tried everything but the display won't turn on again. I provided my email etc on Facebook so just awaiting further assistance. Thanks!

[AlejandraFitbit]

Thanks for the information @Argosyhead. I would like to know if you have contacted our support team, have they offer you a solution for this?

Keep me posted. 

[Argosyhead]

I have, thanks Alejandra. We have tried everything with no success so a replacement is being organised. 

[AlejandraFitbit]

Those are great news @Argosyhead, I am glad to hear that you will be receiving a replacement. At the moment of receiving, you just need to do the following to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Keep the stepping up.