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Versa display corrupted

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‎10-20-2018 10:22 - last edited on ‎10-21-2018 06:13 by Moderator Alum

‎10-20-2018 10:22 - last edited on ‎10-21-2018 06:13 by Moderator Alum

My Versa has worked with no issues for a year almost. However, last night they screen was acting funny. Thought it just needed to be charged. Charged for hours and nothing would show on the screen. Eventually half the screen started showing. Tried resetting, charging again, etc and can’t get the screen to go back to normal! Never get it wet, etc and it only gets normal wear. Not rough on it!

 

 

Moderator edit: subject for clarity

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‎10-20-2018 18:12

‎10-20-2018 18:12

Try a factory reset. If that doesnt fix the screen you will need to contact Support (link in my signature)

 

To do a factory reset, navigate to the settings app on the watch and scroll down to About. If you cant navigate there due to the screen issue, try the button method

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

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‎10-21-2018 06:13

‎10-21-2018 06:13

Hey @MeghanWahl, welcome to the Forums and @NellyG thanks for the input.

 

I would like to know if the instructions provided by our friend worked? Are you still having issues with your watch display?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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