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Versa won’t turn on

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‎10-20-2018 01:55 - last edited on ‎10-21-2018 06:37 by Moderator Alum

‎10-20-2018 01:55 - last edited on ‎10-21-2018 06:37 by Moderator Alum

My battery had 40% life and then my Versa suddenly died. I placed it on the charger over night. Still won’t turn on... I tried the recommended reset, still won’t turn on.. I’ve cleaned the prongs on rye charger, the back of the Versa... still won’t turn on... I’ve emailed customer support. I’m upset, I’ve only had the Versa 3 weeks. I’ve only used it to run and daily routine and it’s already dead?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎10-20-2018 07:43

‎10-20-2018 07:43

Did it show that it was charging while it was in the cradle? If not, it suggests you have a faulty unit and I'm sure Fitbit or the place you purchased it should replace it. 

Hilary | UK

Charge, Aria, iPhone 4s, Mac

If this answer is helpful, please vote for it and/or mark it as a solution.

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‎10-21-2018 06:39

‎10-21-2018 06:39

It's great to see you around @SBullock and @Hilary55 thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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