Versa display corrupted

[unspun]

The display on my Versa has literally gone on the blink. I get half of the screen displayed and then it blinks and goes dark or keeps blinking. Before I could chat with someone at Fitbit for help but now I keep getting a message from force.com saying I have to log in, with no login details.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here @unspun.

I would like to know if you have tried to restart your watch? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Now about the message you are receiving, could you be more specific about it or provide me with a photo of it?

Hope to hear from you soon. 

[anish09]

I am having the same issue with the screen. It will either go light grey (blank), or show half the screen, or show streaks of light. See images attached. This started yesterday. Help! 

[JuanJoFitbit]

@anish09 Thank you for joining us in this thread! I'm happy to assist you with your Versa since its display is not working properly. By the way, thank you for for providing pictures of your Versa showing the issue.

If you haven't done so, please try the restart process that shared @AlejandraFitbit above. In addition, try to change the clock face to any that is developed by Fitbit and not a third party clock face.

After those steps, check out if the issue gets fixed.

Keep me posted on the outcome! 

[anish09]

So there was a software version update and the fixed worked for 2 days. Now screen totally black. However its still tracking the activities (like tennis, sleep, steps). Just that the screen is not displaying anything. I did restart the Fitbit and also change clock face to one created by Fitbit (Layers). Still no solution.

[JuanJoFitbit]

@anish09 Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions! 

[CarrieK7]

Good luck with that. Chances are they will not be able to fix this as it is a known issue with Versas.  I am 20 days past my warranty and they told me sorry best we can do is 25% off your next purchase.  This is not a warranty issue!  This is a product issue that they are refusing to resolve!  

[anish09]

Yes it’s unbelievable- how can they have this level of product malfunction 😡

Sent from my iPhone