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Versa display corrupted

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‎12-13-2018 08:15 - last edited on ‎12-14-2018 07:26 by Moderator Alum

‎12-13-2018 08:15 - last edited on ‎12-14-2018 07:26 by Moderator Alum

I bought my Versa on Black Friday, so almost a month ago, and I am having screen issues. It will be extremely pixelated and then green lines run all through it. It was fixing itself but now it isn't. I have tried to restart and nothing is working. I'm pretty upset I just bought this and it is already messing up!

 

 

Moderator edit: subject for clarity

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‎12-13-2018 10:16

‎12-13-2018 10:16

Hi, I would advice you to contact Customer Support: https://help.fitbit.com/?l=en_US&c=Topics%3ATroubleshooting. Good luck.

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‎12-14-2018 07:28

‎12-14-2018 07:28

Welcome to the Community @jabyrd4 and @SunsetRunner thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted them. I know they will be glad to help you out and provide you a solution.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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