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Versa display corrupted

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‎02-14-2019 13:38 - last edited on ‎02-15-2019 09:02 by Moderator Alum

‎02-14-2019 13:38 - last edited on ‎02-15-2019 09:02 by Moderator Alum

Hi!

 

I have used my Versa for 6 months now and no issues so far. I use and wear it very carefully, meaning I haven’t done anything harmful to the device. The thing is that the screen suddenly changed into vertical greenish stripes, and no clear image or content can be seen. I tried to restart the device, turn it off, but nothing changed. Please kindly advise me in this situation. Thanks!

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎02-14-2019 14:48

‎02-14-2019 14:48

Hi, contact Customer Support about this issue cause this seems a hardware issue. 

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‎02-15-2019 09:06

‎02-15-2019 09:06

A warm welcome to the Community @SunsetRunner and @SunsetRunner thanks for stopping by.

 

I appreciate all the efforts in trying to fix this display issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-03-2019 13:41

In response to AlejandraFitbit

‎03-03-2019 13:41

I am having the same issues. The screen seems pixelated and after it wakes and shows the time, the screen fades to a greenish circle around the time. It has also been loosing its charge quickly and dies in less than 24 hours.

 

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‎03-03-2019 13:43

In response to Houde

‎03-03-2019 13:43

Hi, see message two, good luck!!

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