Versa display fading

[Sjaneen]

Versa clock face display fading on the sides. Has anyone else experienced this issue? The watch is six months old.

Moderator edit: subject for clarity

[NellyG]

Try a different clock face (preferably a fitbit one) and see if that fixes it.

Try restarting the watch several times. Restart your tracker

Try a Factory reset by going tonthe settings app on the watch and scroll down to About.

If none of the above improve it you will need to contact Support (link in my signature)

[AlejandraFitbit]

Hey @Sjaneen, welcome to the Community and @NellyG thanks for the input.

I would like to know if the instructions provided by our friend worked? Is your watch working properly now?

Hope to hear from you soon. 

[Sjaneen]

Hi NellyG

Thank you for the recommendations. Unfortunately they did not resolve my issue.

Hi @AlejandraFitbit

My watch is not working properly. The clock face has horizontal lines down the sides.

Moderator edit: content

[AlejandraFitbit]

Thanks for the information @Sjaneen.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.