Versa display not working correctly

[Tammyhellier]

When my screen lights up (versa)  its good for about 1 second,  then goes all snowy  and very hard to read.     Is there a way I can fix this?    I've only had since January.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Tammyhellier, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to restart your Fitbit Versa following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

Keep me posted and let me know if you have any additional questions. 

[Tammyhellier]

Thanks for the advise.. unfortunately, restarting did not work 😪



Sent from my Samsung Galaxy smartphone.

[Flutterfly79]

Mine is doing the same thing. Started with unable to read my heart rate. Then a couple reboots later the screen goings on for a second  if it lights up goes snowy then only the light but black screen