help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa display stuck on boot logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2022 06:28 - last edited on ‎10-31-2022 06:10 by Moderator Alum

‎10-30-2022 06:28 - last edited on ‎10-31-2022 06:10 by Moderator Alum

My wife was updating her versa and now it is stuck on the boot logo and won't do anything.

All I have found is instructions to hold all 3 buttons for 6 seconds then let go of the bottom right and hold for another 20 seconds. 

But that has not worked 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-31-2022 06:04

‎10-31-2022 06:04

Hi there @Shadowharvy. Welcome to Community Forums.

 

I appreciate you share your experience. I'd recommend you follow these steps to restart your device.

 

Also you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

 

If the issue persists please contact our Support Team.

 

Hope this helps.

Best Answer
0 Votes

‎10-31-2022 20:57

‎10-31-2022 20:57

Had that happen to me, after going through airport security. I had to replace mine, since it was out of warranty. Good luck to you.

Best Answer
0 Votes