Versa display stuck on multiple languages

[Cwwallace]

I did a factory reset. Now it's stuck on the language preferences and says install app which is installed. What do I do?

Moderator Edit: Clarified subject

[MakMak]

Hi, @Cwwallace! Try resetting again? Also, have you tried just starting the add process from the app regardless?

[MarreFitbit]

Hi there, @Cwwallace. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa. We're here to help! @MakMak Thank you so much for your input! 

If you haven't done so yet, please follow the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.