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Versa display won't turn on

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‎02-21-2021 02:08 - last edited on ‎02-23-2021 15:31 by Fitbit Moderator

‎02-21-2021 02:08 - last edited on ‎02-23-2021 15:31 by Fitbit Moderator

My Versa isn’t even 1 year old, I wore it for three months and then it went dead. I put it on charge for the whole day but no symbols or display showed. I have tried the reset by holding the three buttons but nothing has happened. No logo or vibration.

 

its quite disappointing, has anyone had this happen and how or did you fix it? 
thanks

 

Moderator Edit: Clarified subject

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‎02-23-2021 15:32 - last edited on ‎08-30-2024 09:41 by Fitbit Moderator

‎02-23-2021 15:32 - last edited on ‎08-30-2024 09:41 by Fitbit Moderator

Hi @Areilly13, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

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‎02-21-2021 06:14

‎02-21-2021 06:14

Probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎02-23-2021 15:32 - last edited on ‎08-30-2024 09:41 by Fitbit Moderator

‎02-23-2021 15:32 - last edited on ‎08-30-2024 09:41 by Fitbit Moderator

Hi @Areilly13, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

Best Answer
0 Votes