Versa display won't turn on

[KathyP4233]

Was working fine this morning.  All of a sudden it went black.  I put it on charger.  After an hour I checked it.  It was very hot, but would not light up.  I did feel the vibration for the hourly steps reminder. I have tried the back and bottom buttons, Nothing.  

Would a factory reset help?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KathyP4233, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Did you feel another vibration when you started charging it or nothing at all? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[KathyP4233]

The watch does have the green sensor flashing.  It does not vibrate when I begin charging it and it gets warmer than normal while charging.

 At 10:50 this morning, I picked it up (watch in the charging station) and it vibrated.  This would have been my normal notification on my steps for the hour.   When I hold in the back and bottom button, I get absolutely nothing.  I have even tried just the back bottom and get nothing.  

Revision at 12:36 - i did some more testing and it does vibrate when i pick it up to take out of charger and when i put it back in.  I opened the Fitbit app on my phone and it is syncing.  It is showing 92 steps for today from when I wore it for a few minutes earlier. It is also showing 65% battery right now.

Thanks

[RicardoFitbit]

Your reply is appreciated @KathyP4233.

Thanks for the details that were shared with me and for taking into consideration the troubleshooting steps that were shared on my previous post. It seems that your Versa's display is not working as it should rather than the battery itself, that being said, please follow the next troubleshooting steps to perform a factory reset and let me known if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Ash89z]

Hello, I’ve been trying to do this but I am not getting anything but a blank screen. 
mine is still syncing and green lights flashing just no face screen. I have tried several times to do the above steps but still nothing. 

What should I do? Thanks 

[KathyP4233]

Unfortunately after holding all three buttons I get no logo ever. Even
though my watch is charged, my screen is pitch black and does not change
for anything. Is there anything else I can try?

Thanks

[Monty565]

I seem to be having the same problem. My screen reads”X data not cleared Sync & try again. I’ve done this repeatedly, no help.

[LadyRed20]

I’m having this issue too. I can still access everything except my watch face. It will also no sync with the app since early this morning.

[CarolineRushe]

This is the same as mine 

[Lila1957]

I am also having the same issue.