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Versa display won't turn on

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‎03-08-2021 05:20 - last edited on ‎03-08-2021 17:52 by Fitbit Moderator

‎03-08-2021 05:20 - last edited on ‎03-08-2021 17:52 by Fitbit Moderator

Hi All,

My Versa screen is completely black! This is the 2nd time I’m having the same issue with it. They replaced my Versa in August and despite the fact they should have sent a new device, my Versa was never working properly. Mainly having issues with the touch screen and the pixels on both sides. Today, it has decided to stop working again. Very disappointed about Fitbit customer service, who only offered a 35% discount in purchasing a new Fitbit and no replacement for it. How can a new device stop working after only 4 months of usage? Would you purchase a new one after having the same issue and not having it fixed? If anybody has experienced the same please shout!

Thanks,

Monica

 

Moderator Edit: Clarified subject

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‎03-08-2021 17:52 - last edited on ‎03-13-2025 08:36 by Fitbit Moderator

‎03-08-2021 17:52 - last edited on ‎03-13-2025 08:36 by Fitbit Moderator

Hi @Mocole, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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