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Versa doesn't register my sleep

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‎06-26-2020 08:15 - last edited on ‎06-27-2020 04:54 by Fitbit Moderator

‎06-26-2020 08:15 - last edited on ‎06-27-2020 04:54 by Fitbit Moderator

When I wear my Versa to bed I get  no sleep readings

 

Moderator Edit: Clarified subject

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‎06-27-2020 04:58 - edited ‎06-19-2024 05:26

‎06-27-2020 04:58 - edited ‎06-19-2024 05:26

Hello there @LesWain, welcome to the Community Forums. I'll be glad to help you with you inquiry about your Versa not registering your sleep data. 

Please note that sleep stages are based on heart rate data, so make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

Additionally, I'd recommend checking the following that could be preventing you from receiving sleep stages:

  • If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed).
  • If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

You can find more detailed information at: How do I track my sleep with my Fitbit device? and What should I know about sleep stages?

Let me know how it goes, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-27-2020 04:58 - edited ‎06-19-2024 05:26

‎06-27-2020 04:58 - edited ‎06-19-2024 05:26

Hello there @LesWain, welcome to the Community Forums. I'll be glad to help you with you inquiry about your Versa not registering your sleep data. 

Please note that sleep stages are based on heart rate data, so make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

Additionally, I'd recommend checking the following that could be preventing you from receiving sleep stages:

  • If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed).
  • If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

You can find more detailed information at: How do I track my sleep with my Fitbit device? and What should I know about sleep stages?

Let me know how it goes, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-28-2020 02:22

In response to MarreFitbit

‎06-28-2020 02:22

Thank you for your advice it was very helpful and I am getting sleep readings now
Regards
LesWain

Sent from my iPad
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‎06-28-2020 03:23 - edited ‎06-19-2024 05:25

In response to LesWain

‎06-28-2020 03:23 - edited ‎06-19-2024 05:25

Hi there @LesWain, you're welcome. I'm glad to hear that you're now receiving your sleep stages. 🙂

I'll be around if there's anything else I may do for you. Have a nice day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-28-2020 07:42

In response to MarreFitbit

‎06-28-2020 07:42

I started having the same problem yesterday.  First my Versa stopped syncing, then when I finally got that to work my sleep portion completely disappeared.  It's not on my Versa, not on my app. I have reinstalled Fitbit on my phone. Installed it on my brand-new fire tablet, still not there.  Also, my steps an my Versa and what shows on my Fitbit are way off.

 

Can't figure this out.

Cheryl Pantermuehl

Cpantermuehl@hotmail.com

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‎07-11-2020 06:22

In response to CherylPA

‎07-11-2020 06:22

My versa has started to miss nights too. Twice this week it’s not recorded anything. It’s in the right place on my wrist and records my heart rate, so I know it’s working through the night. Very annoying because this was what I bought it for. 

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