Versa downloading

[RateMe]

On 11/12 & 11/20 I contacted the Fitbit Versa hotline to report that the watched dropped a Pandora station & would not sync. Finally, on 11/26 Kellis L responded and stated that “it would be referred to the Specialist Team for further investigation”. To date (12/9/18) I have no response. I would not recommend this watch & wished I spent more to get the Apple Watch.

Diane F

[HeydyF]

Hey @RateMe, let me give you a warm welcome to the Community! I appreciate the time you have taken to contact our Support team for further help. Let me try to give you a hand on this. If you have issues with Pandora, I'd like to know if this ever happened to you before? Remember that up to 3 of your most-played Pandora stations can upload on your watch. 

Now in regards of the syncing, I'd like you to tell me which phone are you using. In the meantime, you can try the troubleshooting in this help article: Why won't my Fitbit device sync? 

Keep me posted! 

[RateMe]

No I did not. Fitbit requested my case # to investigate the matter further. To date, like my previous attempts in November, as of 12/17 I still have heard nothing.