Versa firmware update issue

[jrazzle]

I have the same Firmware update issue as many on this page. I've read many people say I need to hold 3 buttons in for 15 seconds blah, blah, blah.

The watch has a Factory Reset under Settings / About. Does that not work?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to welcome you @jrazzle.

If you are having issues updating your watch, I recommend taking a look at the help article Why can't I update my Fitbit device? and follow the instructions provide there. About your inquiry about the factory reset, let's try first the steps in the link.

Hope to hear from you soon. 

[Tjerk]

Hello Alejandra,

I followed the link you provided but there I could not find any answer. Cab you give a deep-link to the specific answer?

[bonneb]

I’ve clicked on this link about 20 times and read the info which reroutes you to more info but none of it works. Fitbit should really go the extra mile and put some screen images up so we know we’re doing it right or wrong. 

[bonneb]

Very frustrating. 

[Marrzbarr18]

Did you ever get this to work?