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Versa flashing the Fitbit Logo

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‎12-07-2020 07:23 - last edited on ‎12-07-2020 13:58 by Fitbit Moderator

‎12-07-2020 07:23 - last edited on ‎12-07-2020 13:58 by Fitbit Moderator

Recently I have been having an issue where my watch will randomly just start flashing the fitbit icon. It doesn't respond to anything even when you put it on to charge. It seems to be doing it alot more now and doesn't like it when I press any buttons on the watch. If I'm careful not to touch it it tends to work. Sometimes it will go back to normal quickly other times it takes a long time.  I have completed a factory re-set but it is still doing it. I'm out of options now of what to do.

 

 

Moderator Edit: Clarified subject

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‎12-07-2020 14:00 - edited ‎10-08-2023 04:37

‎12-07-2020 14:00 - edited ‎10-08-2023 04:37

Hello there @Helen_cew2420, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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