Versa has a snowy screen

[Jschwieterman]

Help! My versa, less than a year old, has a snowy screen.  Can see nothing but white specs when it's on. I wear this 24-7.

Restarts aren't working.  Keep getting snowy screen

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jschwieterman.

I appreciate your participation in the Forums and sharing that your Fitbit Versa has a snowy screen. I totally understand how you are feeling and I am here to help you. Thank you for your efforts to resolve this by doing a restart. I recommend switching to a Fitbit clock face if you're using a third party clock face by following the steps from this help article: How do I change the clock face on my Fitbit device? 

Let me know if the issue persists, I'll be around.

[Jschwieterman]

I am on a fitbit clock face. The watch actually looks like this today. It will do nothing. can't swipe screens or anything.

Sorry, it won't allow me to attach a picture. it looks like a full moon in the center of the watch.

[LiliyaFitbit]

Hi @Jschwieterman, thank you for your reply. 

I appreciate the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions.