Versa has died

[Stayfit1959]

My Versa's demise started with it not saving my workouts....I went through all of the help advice. Restarted; deleted app and downloaded it again; re synced to another device-nothing; tried to reinstall and it said "abort." Yesterday time was 4 mins off and then it just died, no green lights and it was charged at 81%. I'm pushing the left button and it will not restart. Now what? I haven't had it a year yet!

[SexySoulJa]

My Versa stopped working to after the updated this morning. UGH!!

[Dixie-Lass]

My Versa also died after the update last night. I too tried all the suggestions for restoring it but nothing worked. My Fiitbit is less than a year old ,so I really believe the upgrade had some to do with it dying.

[Stayfit1959]

I contacted the support line through chat and after a little chat they are sending me a new Versa!


Sent from Mail for Windows 10

[SexySoulJa]

Hello,
Same Here, either a new Versa or 50% off an Upgrade. I just wanted to know
was the New Versa a New one or an refurbished one?

[Stayfit1959]

I hope it’s a new one! Didn’t think to ask that.

Sent from my iPhone

[SexySoulJa]

Same Here, and they gave me the choice 50% off and Upgrade.  I just wonder is that a New Versa or an refurbished one?

[SexySoulJa]

I know, I haven't made my choice yet.

[Stayfit1959]

I went ahead and just got another versa. I loved it it wasn’t complicated LOL and I really miss having it. Good luck with whatever you choose😊 stay safe and have a great day

Sent from my iPhone

[Stayfit1959]

i chatted with service and after a half hour of chatting I was given the option of a new Versa or 50% off another model. I’m getting another Versa. Worth the phone chat for sure. Good luck. 

[SexySoulJa]

This is what I received in reference to was it a refurbish Versa:

Hi Tunisa,

Thanks for getting back to me.

We'll be glad to answer your query we'd like to share with you that we most
the replacement we are sending are brand new ones. Depending on available
inventory, we sometimes issue factory-certified refurbished products as
warranty replacements. These are typically products that were returned to
Fitbit unused for reasons like wrong size and wrong color. This product is
tested and determined to work like new, with minimal wear and tear.

We hope you find this information helpful. Let us know if you have
questions.

Sincerely,

Phebe Jane G and the Fitbit Team

[Stayfit1959]

I bet you’ll get a new one then. I just got an email saying mine is on the way. I can’t wait 😊 I hope it all works out for you. Thanks for the support!!

[SexySoulJa]

Thank you, I decided to go with the replacement, I hope it is a New one too.  I hope it works out for you too.