Versa has stopped syncing after months.

[Beads]

My Versa's last sync was Sunday morning. For no reason I can think of it hasn't synced since. Yes, I've tried all the suggested steps to get it back, but nothing's working. Totally frustrated. Can anyone help?

[NellyG]

What phone are you using?

[Beads]

iPhone 10.

Ive done everything suggested and been trying all day.

it just keeps spinning when it gets to ‘connecting to tracker’ stage.

[Sunayan]

I have the same issue. Worked for several months and have suddenly stopped syncing. Tried everything still nothing. I use iphone6

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@Beads wrote:

iPhone 10.

Ive done everything suggested and been trying all day.

it just keeps spinning when it gets to ‘connecting to tracker’ stage.

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[SteveH]

It's difficult to recommend things to try without knowing what you have tried already. If you really have tried everything then what's left for us to suggest?

Both phones mentioned are on the list of supported phones so that's good.

The usual steps to try are:

• restart phone
• restart fitbit (several times)
• forget fitbit in phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• and finally, as it says in that guide, if it still won't sync then contact customer support

[Sunayan]

Thanks for your suggestion and I have tried everything that you mentioned.

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@SteveH wrote:

It's difficult to recommend things to try without knowing what you have tried already. If you really have tried everything then what's left for us to suggest?

Both phones mentioned are on the list of supported phones so that's good.

The usual steps to try are:

• restart phone
• restart fitbit (several times)
• forget fitbit in phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• and finally, as it says in that guide, if it still won't sync then contact customer support

---

---

@SteveH wrote:

It's difficult to recommend things to try without knowing what you have tried already. If you really have tried everything then what's left for us to suggest?

Both phones mentioned are on the list of supported phones so that's good.

The usual steps to try are:

• restart phone
• restart fitbit (several times)
• forget fitbit in phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• and finally, as it says in that guide, if it still won't sync then contact customer support

---

---

@SteveH wrote:

It's difficult to recommend things to try without knowing what you have tried already. If you really have tried everything then what's left for us to suggest?

Both phones mentioned are on the list of supported phones so that's good.

The usual steps to try are:

• restart phone
• restart fitbit (several times)
• forget fitbit in phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• and finally, as it says in that guide, if it still won't sync then contact customer support

---

[SteveH]

Then it's probably best to contact customer support: contact.fitbit.com

[Beads]

Many thanks. Will try all those alternatives again today and thanks for the link to troubleshooting.