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Versa has stopped syncing

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‎07-22-2018 07:26

‎07-22-2018 07:26

I have had my Versa since May. I have had no issues with syncing until now. I have had other issues, but no issues with syncing. In fact, my Versa was performing well for the past few days and sending notifications for phone calls and texts. I had hoped that all was resolved 

 

well, last night it would not sync. This morning it would not sync. I went through all suggestions. Finally I called customer support and spent 49 minutes in the phone with them. All they could do was read me the script that my phone was not compatible....remember, it has synced just fine since May. With customer support’s advice, I loaded the Fitbit app on my IPad and synced that way. So I can at least sync the Versa. 

 

However, I can no longer sync with my phone, so I have a $200 pedometer. This is beyond frustrating. 

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3 REPLIES 3

‎07-22-2018 07:45

‎07-22-2018 07:45

Did you recently update the app? 

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‎07-22-2018 07:59

In response to SunsetRunner

‎07-22-2018 07:59

I am on Android Fitbit app version 2.74.2 and have been since it was released. This version solved the mobile data issue. Now the sync issue just occurred last night, fitbit had been syncing  fine until last night. 

I did uninstall and reinstall the app this morning as part of my extensive but ultimately useless troubleshooting. 

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‎07-22-2018 09:36

In response to Happygrrl

‎07-22-2018 09:36

Mine stopped updating last night too. I made sure it was fully charged. Turned phone on and off. Nothing is working.

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