help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa has stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2019 12:23

‎01-14-2019 12:23

My Fitbit Versa has stopped working..  it doesn’t track my heart rate, record active minutes or sleep and won’t notify me to do 250 steps.. I have rest the Fitbit, downloaded the latest version of the app. But still no luck. It’s been like this for about a month now 😩 Any sugestion on how to fix the problems 

Best Answer
0 Votes
1 REPLY 1

‎01-14-2019 14:01

‎01-14-2019 14:01

Hi, after restarting the Versa and DL the latest version of Fitbit app, does your Versa still show up within the fitbit app? If yes, disable the BT and WiFi of your phone and restart your phone an d the Fitbit app. Do not enable BT untill Fitbit tells you that it cannot sync with the tracker caue BT is off. Enable BT ans see if Fitbit starts syncing with your Versa. 

Best Answer
0 Votes