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Versa heart rate accuracy concern

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‎06-30-2020 17:18 - last edited on ‎06-30-2020 23:03 by Fitbit Moderator

‎06-30-2020 17:18 - last edited on ‎06-30-2020 23:03 by Fitbit Moderator

Versa heart rate has been reading much higher than the actual rate for about a week now. Had this problem last year. Tried resetting with help over the phone even. Was told then it was a bug and when enough people complain an update would be sent out to correct the problem. If anyone else has this issue could  you please post or let customer serviknow to resolve the issue with an update please?!
thanks

 

Moderator Edit: Clarified subject

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‎06-30-2020 23:02

‎06-30-2020 23:02

Hi @Sember26, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions, I'll be around.

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‎07-04-2020 05:47

In response to RicardoFitbit

‎07-04-2020 05:47

Thanks for responding. I contacted support and tried to resolve issue. Unfortunately I was told my warranty was over. I do believe the problem is with the app on my iPhone , not the watch. It is not calculating the heart rate correctly. Any advice? I did delete from my phone and download again.

thx

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‎07-04-2020 22:58

In response to Sember26

‎07-04-2020 22:58

Your update is appreciated @Sember26. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. We are always striving to improve the Fitbit experience with our products and services

 

Since you received information from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

I'll be here if you need anything else.

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