Versa heart rate information inaccurate

[NCoz]

My Fitbit Versa heart rate monitor has never worked properly. When I drive a car it goes from about 72 to 140bpm in a few minutes... it just starts so go crazy on it's own. Every time I drive a car. It's also always inaccurate when exercising. I can go for a slow walk and it says 130bpm when it's actually 85bpm. (I use a finger device to check the bpm.) If I go for a bike ride it shows 90bpm when my actual bpm is 130... I'm going crazy and have to turn the heart rate off when driving and exercising. This is a Fitbit right.

Moderator edit: subject for clarity

[NellyG]

It shouldnt be like that! Try restarting your Versa several times. If that doesnt fix the HR issue, try a factory reset (settings app on phone and scroll down to About). If that doesnt fixmit you will need to contact Support (link in my signature)

Restart your tracker

[AlejandraFitbit]

Hey @NCoz, a warm welcome to the Community and @NellyG thanks for stopping by.

If you are having issues with the heart rate information that your watch is recording, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

Let me know how it goes. 

[bcbakerun]

The inaccurate heart rate has been a problem from the release in Mid-April.  Fitbit still hasn't addressed it.  They just refer you to a page about how to wear it.  Seriously.  I'm so disappointed.

[MariusH]

Easy bike ride on flat roads.

Polar H7  HR average  83,   HR max 97  Cal 122

Versa       HR average 125,  HR max195, Cal 217

So Versa very inaccurate !!

[MariusH]

Fitbit is aware:

"Hi Marius,

We want to thank you for contacting us about your Versa's Heart Rate discrepancy issue. We appreciate that you are bringing this to our attention.

At the moment our engineering team is aware of the situation regarding the issue, and are working to resolve it as quickly as possible. In the meantime, we suggest you keep very pending on the future updates.

We apologize for any inconvenience this may be causing. We appreciate your patience and look forward to getting you back on track."

No time frame

[NCoz]

This is the same reply I received about 3 months ago. Guess it's not a priority for them since it's not fixed yet. And this is a fitness tracker right..... grrrr. Right now it's an expensive pedometer with a fancy screen. 

[bcbakerun]

I think I got that same answer in May 2018 too!

[MariusH]

Afternoon ride 

26,8 km on flat easy roads

Polar H7  Hb average 93    Hb max 113 cal 476

Versa       Hb average 120 Hb max  157 cal 874 !!

We need a solution !!