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Versa heart rate sensor not working

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‎06-13-2018 20:38 - last edited on ‎06-14-2018 05:25 by Moderator Alum

‎06-13-2018 20:38 - last edited on ‎06-14-2018 05:25 by Moderator Alum

I have factory reset twice and have attempted to turn on and off the heart rate setting to sync with my phone still no luck .. I cleaned it as well and still no heart rate .. I just purchased this after my Alta HR went out ... Any help other than reset or syncing would be helpful.

 

 

Moderator edit: subject for clarity

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‎06-14-2018 05:27 - last edited on ‎06-02-2025 09:42 by Fitbit Moderator

‎06-14-2018 05:27 - last edited on ‎06-02-2025 09:42 by Fitbit Moderator

A warm welcome to the Community @Brittyfit.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-14-2018 08:22

In response to AlejandraFitbit

‎06-14-2018 08:22

Thank you
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