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Versa heart rate

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‎10-23-2019 11:44

‎10-23-2019 11:44

My versa isn’t recording my heart rate. Why is this happening?

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‎10-23-2019 12:16

‎10-23-2019 12:16

Hi @PujaP , is the green sensor light at the back of your watch on? If yes, try the following:

1. Go to the settings of your Versa and turn HR off.

2. Restart your Versa three times with the two buttons method.

3. Go to the settings of your Versa and turn HR back on.

4. Sync with your Fitbit app.

Hope this helps, regards kuzibri

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‎10-23-2019 13:23

In response to SunsetRunner

‎10-23-2019 13:23

Did not work

Sent from my iPhone
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‎10-23-2019 13:28

In response to PujaP

‎10-23-2019 13:28

Hi, since this did also not solve your problem, call Customer Support and tell them what you already did to solve the problem, this will help. Regards kuzibri

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