Versa huge problems with syncing

[luvToWorkout]

My new Versa takes 1-5 min to sync. I had Alta until this new upgrade & that had zero issues syncing. I do not understand why it should do that. I have Moto x phone & running Android 7.0 version.

I have uninstalled the Fitbit app a few times, rebooted the phone several times, turned the bluetooth on/off several times. Nothing makes any difference.

I get it that the phone is not under their list of devices, but i would think if the Android version is good then the hone should not make a difference. I cannot be expected to upgrade the phone everytime i get a new tracker.

Extremely frustrated with his experience.

Moderator edit: format

[NellyG]

Different phone brands 'tweak' the android verson (no idea how or why!), so adjusting the fitbit app to all the different tweaks would be an almost impossible task. It simply isnt as straight foward as running a particular version of Android. The simpler trackers are less demanding than the newer more complex trackers and watches and the fit with the phone has to be closer. 

[JuanJoFitbit]

@luvToWorkout Welcome to our Fitbit Community! I'm sorry to hear that your Versa takes a while in order to sync your data. If your phone is not in the devices list, there are some features that won't work properly, I'm afraid to say. However, I recommend closing or force quitting the other apps on your phone while you sync your Versa. Make sure that is near enough and your WiFi signal is strong.

I totally understand how frustrating this is and I appreciate your feedback.

@NellyG Thank you so much for your contribution. You pointed out important details.

I'll be around if more questions arise! 

[luvToWorkout]

Thx for replying 🙂 I understand that but if i uninstall the Fitbit app & then re-install it again, the sync works like a charm. So that tells me that it has nothing to do with my phone or the Android version. It has to do with the Fitbit app itself, else why would it work so well once I re-install the app? I have done this 2-3 times in the last 2 1/2 weeks. I should not have to do this uninstalling & re-installing for Fitbit to perform the most basic task of syncing. Very frustrating.

I am sorry bit that is not a solution. Its a  cop out. U r suggesting that i quit all the apps that r running, sync, then re start all the apps again. Then 1 hr later if I want to sync do this all over again & again and again? As a customer service rep u seriously can't be suggesting such a unhelpful, undoable solution - actually its an insult to call it a solution.

It would b e so much easier to return the Versa & buy something else.

Moderator edit: merged reply

[JuanJoFitbit]

@luvToWorkout Thank you for getting back! I'm sorry to hear that you didn't find the workaround helpful and thank you for your feedback.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

Let me know if you have any doubts!