Versa is Dead Again

[janversa]

I've had my Versa for 14 months and the unit has already been replaced once.   It died again recently and when I called Fitbit support, I was told that the warranty is only on the first unit not the replacement one I received.   Offered a 50% discount on another Fitbit product, but my faith in this product is zero. 

[LiliyaFitbit]

Welcome to the Fitbit Community @janversa. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing your experience with your replacement Fitbit Versa and Customer Support. I am sure Customer Support tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

If you have any questions, feel free to let me know.

[MrsWms]

This happened to me as well. My Versa is only seven months old. Fitbit offered nothing whatsoever. 

[DaBauz]

Been putting the Versa on the charger 3 times a day, about every eight hours, because it is stone cold dead in under seven... ZERO battery... and the FitBit telephone agents are telling me:

"well, sir, you see sir, you need to turn off all these features, and you need to do a full cycle (meaning bringing the Versa to zero battery, before recharging), but you're only letting it discharge to about 50%"

[DaBauz]

How about providing a working device.  Oh, and please stop telling people that - "well sir, you see sir, you're not fully discharging your device" - when the device is Stone cold dead, when it's placed on a charger?

[LiliyaFitbit]

Hello @MrsWms @DaBauz, it's nice to see you again in our Community Forums. 

@MrsWms thank you for joining the conversation and sharing that you're experiencing the same issue with your device. I understand that you got in touch with our Support Team. I know they will be glad to help you out and provide a solution, please keep working with them. 

@DaBauz thank you for sharing your experience with Customer Support. I see that they helped you resolve the issue. Your feedback and comments are greatly appreciated.

Let me know if you have any further questions.