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Versa is experiencing notifications and battery draining issues

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‎09-26-2019 00:56 - last edited on ‎09-28-2019 05:34 by Fitbit Moderator

‎09-26-2019 00:56 - last edited on ‎09-28-2019 05:34 by Fitbit Moderator

Notification not working.  No email being received.  Won't hold a charge even on minimum brightness settings. 

Today steps went crazy and said I walked 16000, instead of 1750.. Any ideas? Also how do you clean watch band?

 

 

Moderator edit: updated subject for clarity

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‎09-28-2019 05:33 - edited ‎09-28-2019 05:44

‎09-28-2019 05:33 - edited ‎09-28-2019 05:44

@Pa19335 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'm happy to assist you with your Fitbit Versa since the notifications are not working, it won't hold a charge and the steps are not accurate.

 

Regarding the notifications issue, please follow the troubleshooting steps that are listed in this help article. This article contains a restart process which is helpful for the crazy amount steps that your Versa tracked.

 

After this, try the tips described in this help page. These tips are helpful in order to improve the battery life of your watch.

 

Finally, monitor your Versa for the next 24 hours and see if the issues get fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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