05-27-2018
20:59
- last edited on
05-28-2018
09:01
by
AlejandraFitbit
05-27-2018
20:59
- last edited on
05-28-2018
09:01
by
AlejandraFitbit
My Versa keeps freezing. It will lock up for hours at a time. It gets stuck on the Fitbit logo. I've only had this for two weeks so I am very disappointed after switching from the Apple Watch.
Moderator edit: subject for clarity
05-28-2018
09:05
- last edited on
05-27-2025
06:05
by
MarreFitbit
05-28-2018
09:05
- last edited on
05-27-2025
06:05
by
MarreFitbit
Great to have you here @kristimims.
I am sorry to hear about the freezing issue you are experiencing with your Versa and would like to know if you have tried to restart it? If you haven't, I recommend restarting your watch by doing the following:
After this process, test it and let me know how it goes.
05-28-2018 09:55
05-28-2018 09:55
Hi! Thank you for your response. I have done this several times. It unfreezes for a few hours and then it stops working again.
05-30-2018
04:05
- last edited on
05-27-2025
05:46
by
MarreFitbit
05-30-2018
04:05
- last edited on
05-27-2025
05:46
by
MarreFitbit
Thanks for the update @kristimims.
Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.
Let me know if you need anything else.
10-28-2018 05:13
10-28-2018 05:13
It's not working?? It let's me use the buttons but the touch screen is frozen.
04-21-2019 15:16
04-21-2019 15:16
Just bought my fitbit versa and i have the same issue with the versa logo freezes and cannot shut it down. Thank God i have 30 days to return it!!! No more fitbit for me.
07-05-2019 04:28
07-05-2019 04:28
What do you do if your Fitbit versa only has one button (on the left). How do you restart it?
My Fitbit is frozen on the sports screen and won't let me get out of this. It's been like this for 24 hours. Very disappointed. What do i do??
08-19-2019 07:47
08-19-2019 07:47
Same with my wife’s Versa, had it for 3weeks and the nonsense started. If you’re looking for a wearable that only lasts half a day (with phone calls, heart rate and notifications off) freezes constantly, then you should go for the fitbit versa, worst purchase of my life!
Should’ve gone for the Apple watch series 4.
Huge regret...
Will never buy a fitbit product ever again in my life!
01-03-2020 12:52
01-03-2020 12:52
Mine keeps freezing and .y husband's also. Reboot doesn't work.
01-04-2020 19:22
01-04-2020 19:22
Same for me. I have tried the factory reset and after 3 whole minutes with customer service they said there's nothing they can do. It happened just as the 1 year warranty ended, so they told me to essentially trash my device and buy a new one!
Definitely NOT buying a Fitbit again.
01-04-2020 19:28
01-04-2020 19:28
01-16-2020 22:44
01-16-2020 22:44
Good Morning,
I’m facing the same problem with my versa. If the fitbit support team managed to fix your watch please share the resolution.
Thank you.
01-17-2020 05:51
01-17-2020 05:51
01-31-2020 11:24
01-31-2020 11:24
I feel the same. I haven’t had it long and I never had to reset the Apple Watch. I should not have to pull reset tricks daily for something I purchased.
01-31-2020 11:26
01-31-2020 11:26
01-31-2020 11:26
01-31-2020 11:26
I am having this exact problem and I don’t want an escalation. I need my Fitbit replaced. I don’t feel I should have to keep resetting every day.
04-14-2020 02:53
04-14-2020 02:53
My fitbit versa is always freezing and won't work for hours on end, any help gladly appreciated
04-14-2020 09:48
04-14-2020 09:48
04-14-2020 09:56
04-14-2020 09:56
Hello, don’t bother searching for a solution. I believe this is a screen issue that cannot be fixed (but replaced in case yours is still under warranty). I am not using my versa anymore.
04-14-2020 09:57 - edited 04-14-2020 10:01
04-14-2020 09:57 - edited 04-14-2020 10:01
I think the charge is better than the versa