help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is in backorder

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2018 10:44 - last edited on ‎11-27-2018 06:26 by Fitbit Moderator

‎11-26-2018 10:44 - last edited on ‎11-27-2018 06:26 by Fitbit Moderator

I get multiple high graphic, lure me in emails to buy thier best product in the world.!!!!!!

So I buy the holiday special for my wife, A Versa watch, with a ionic leather band for myself.

Sorry, watch on backorder don't know when its arriving and the extra shipping cost I paid for (overnight) isn't coming for another 4 days..Put on hold for 15 minutes, are you kidding me?!

 

 

Moderator edit: format, word choice and updated subject for clarity

Best Answer
3 REPLIES 3

‎11-27-2018 07:04 - edited ‎11-27-2018 07:13

‎11-27-2018 07:04 - edited ‎11-27-2018 07:13

@SunsetRunner Welcome! It's great to see you around! Sorry to hear that your Versa is in backorder status. The shipping method will be schedule once the order has been processed by the warehouse but until it is back in stock it won't be shipped. Sorry that this has been an issue for you. You could ask Support to change your Shipping method so you don't pay for overnight since the order is delayed. Still thank you for your feedback about the process.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-27-2018 10:01

In response to AlvaroFitbit

‎11-27-2018 10:01

OMG, You guys are sooo ridiculous

That's your response to my continuing bad customer service ? Really ?

WOW !!

Keep up the great job fitbit, your on the path of failure

Happy Holidays

Best Answer
0 Votes

‎12-26-2018 10:26

In response to SunsetRunner

‎12-26-2018 10:26

Totally agree. I have two Altas I ordered during the Black Friday to Cyber Monday sale. First notification I got said they would ship shortly after Christmas (disappointing that the kiddos would not get them for Christmas). Last update I got said sometime in February. If I'm lucky that will be in 2019. Hope Fitbit sales is treating you better than they are me.

Best Answer
0 Votes