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‎04-11-2019 03:59 - last edited on ‎04-12-2019 08:10 by Moderator Alum

‎04-11-2019 03:59 - last edited on ‎04-12-2019 08:10 by Moderator Alum

My Fitbit was locked out due too many attempts at pin. Went to reset pin with phone and it wouldn't sync. I removed the watch form the app thinking I could restart but now when it's connecting it gets to point where you add the 4 numbers but the Fitbit just says unlock with phone?

 

Also tried to hard rest by pressing the 2 buttons and didn't work

 

 

Moderator edit: subject and content

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‎04-12-2019 08:15 - last edited on ‎05-13-2025 09:28 by Fitbit Moderator

‎04-12-2019 08:15 - last edited on ‎05-13-2025 09:28 by Fitbit Moderator

It's great to see you around @AL12345.

Thanks for troubleshooting this locked issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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