Have you tried to reboot your Versa? You can hold down the left button and the bottom right button together until the Fitbit logo appears. Let go and it reboots. Or, you can go to Settings>About>Shutdown then wait a couple of minutes & press the left button to turn it back on. While your Versa is off you might want to log out of the app, go to your settings on your phone & clear the cache on your fitbit app, then restart your phone before logging back in on your phone & syncing your restarted Versa with the app. That seems to be the typical troubleshooting steps that the staff will tell you to try. If none of that works you might try an online chat with a Fitbit rep for more suggestions.
