Versa is not getting WhatsApp notifications

[LaineyMC]

My Fitbit versa is not syncing with my Huawei mobile phone and I'm not receiving WhatsApp or phone call notifications.

I have to uninstall then reinstall the Fitbit app from the play store and reset notifications. It works for a day or two and then stops syncing again. 

This has been happening for a month! I uninstalled and reinstalled yesterday and the notifications have stopped again today. Help! Thanks 🙂

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@LaineyMC It's great to see you in our Fitbit Community. Regarding the notifications issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Hope this helps.

[LaineyMC]

Hi, thanks for taking the time to reply.  I have tried everything on the trouble shooting page and it still doesn't work!

I've had to uninstall the Fitbit app again and have just reinstalled it yet again to get the notifications. No idea why it keeps doing this 😞

[JuanJoFitbit]

@LaineyMC Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[LaineyMC]

Still not working. I have trid troubleshooting advice still no good!

My phone tells me that Fitbit is draining my battery. When I select force stop, notifications stop. Has this something to do with loss of notifications? I'm fed up uninstalling the app and reinstalling it.

Please help 🙂

[JuanJoFitbit]

@LaineyMC I totally understand how you feel since your Fitbit device i still unable to receive notifications.

Regarding your question, our Support team will be more than happy to assist you further in regards to this issue. Please contact them via chat or phone by clicking on the link I shared in my previous post.

We appreciate your time and patience with this.

[LaineyMC]

I have just had a chat online and it appears the Android version on my phone needed to be updated from 10 to 11. 

I have just done this, so hope this is the problem solved 🙂