Versa is not receiving text messages

[Jennnik25]

Is anybody BEYOND frustrated that the texts still do not come through if you have the newest Apple phone?! I’m about to switch to Apple Watch but I have the Fitbit scale so I really don’t want to, but not having my watch to it’s entire capabilities is infuriating. Has anybody gotten theirs to work?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jennnik25, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa is not receiving notifications. I totally understand how you feel about this.

If you haven't done so, please try the troubleshooting steps that are listed in this help article. After this, monitor the notifications feature and see if the issue gets fixed.

Keep me posted on the outcome.

[Jennnik25]

I have done the trouble shooting 3 separate times and contacted Fitbit and they said just keep waiting for an update 🥵

[JuanJoFitbit]

Hi @Jennnik25, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀