Versa is not recording my SpO2

[bsartor50]

O2 sat not reading. Again.

I've restarted device, reloaded app... No luck. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello @bsartor50, welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

I've seen you got in touch with our Support Team after posting here regarding this situation. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

While you wait a response from our team, keep the following in mind in order to successfully measures your SpO2 values:

• Your device doesn’t retroactively measure your SpO2 values. After you install the clock face, you’ll see dashed lines until after your next sleep session.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using the SpO2 Signature clock face.
• Your Fitbit device must sync with the Fitbit app before the clock face updates. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?

For more information about SpO2, see: How do I track blood oxygen saturation (SpO2) with my Fitbit device?